Suisun City Extends Service Disconnections and Adjusted Counter Hours

Published on August 31, 2026

Suisun City, Calif. - Aug. 31, 2026

Suisun City is continuing to make progress through recovery operations following the recent cybersecurity incident. As part of ongoing operational adjustments during this transition, the City is further extending the deadline for water service disconnections and announcing temporary schedule changes for City Hall counter services.

The City and the Suisun-Solano Water Authority (SSWA) have officially extended the water service disconnection date to Wednesday, Sept. 23. This additional extension provides customers with further flexibility to address delinquent balances and complete their payments. The SSWA remains fully compliant with California Senate Bill 998 (SB 998), which authorizes the disconnection of residential water service for accounts that are more than 90 days delinquent.

Additionally, residents should note that the water counter inside City Hall will operate on an adjusted schedule tomorrow due to internal training. On Tuesday, Sept. 1, the water counter will only be open to the public from 2 to 5 p.m. Regular business hours will resume following the training session to process utility payments and assist residents.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

For more information on the incident and impacts to City services, view the comprehensive FAQs at Suisun.com/CybersecurityUpdates.