Suisun City Issues Update on Water Service Disconnections

Published on August 26, 2026

Suisun City, Calif. - Aug. 26, 2026

Suisun City is continuing to make progress through recovery operations following the recent cybersecurity incident. As part of ongoing operational adjustments during this transition, the City is extending the upcoming deadline for water service disconnections.

Water disconnect notices mailed last week established Tuesday, Aug. 25, as the payment deadline, with water shut-offs originally scheduled to begin today, Aug. 26. The City and the Suisun-Solano Water Authority (SSWA) have officially moved the water service disconnection date to Wednesday, Sept. 2. This adjustment provides customers with an extra week to address delinquent balances and complete their payments.

The Suisun-Solano Water Authority (SSWA) remains fully compliant with California Senate Bill 998 (SB 998), which authorizes the disconnection of residential water service for accounts that are more than 90 days delinquent.

The water counter inside City Hall remains open to the public during normal business hours to process utility payments and assist residents. As announced previously, a representative from the Police Department is also available at the water counter this week from 9 a.m. to 5 p.m. to handle vehicle releases, ticket sign-offs and general inquiries while the Police Department lobby undergoes planned roof renovations.

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

For more information on the incident and impacts to City services, view the comprehensive FAQs at Suisun.com/CybersecurityUpdates.