In response to the ongoing cybersecurity incident and investigation, Suisun City is continuing its internal operations while extending the closure of City Hall and in-person public services through Friday, Aug. 14, including:

• Planning Department

• Building Department

• Housing Department

• Water Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

Public safety services and response remain active. Suisun City Police and Fire will continue to respond to calls for service, and Suisun City dispatchers will continue to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby is open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

Public safety services and response remain active in Suisun City; however, some City services are limited or closed to the public on Monday, Aug. 10. Suisun City Police and Fire continue to respond to calls for service, and Suisun City dispatchers are continuing to take 911 and non-emergency calls through the Solano County dispatch center. 

The Police Department lobby is open and accessible for ticket sign-offs, vehicle releases, speaking with an officer and general assistance. The lobby is open Monday through Thursday from 7 a.m. to 5 p.m., with possible closures for lunch from noon to 12:30 p.m.

The City is continuing its operations, though some City services are closed to the public today, Aug. 10. City Hall is closed, affecting in-person meetings with the following departments:

• Planning Department

• Building Department

• Housing Department

• Water Department

• Finance Department

• Human Resources Department

• Public Works Department

• City Manager’s Office

• Administration

The City is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services, to investigate the cybersecurity incident, maintain essential services and restore systems.

The City will continue to provide updates as more information becomes available. 

During a Special Meeting held at 11 a.m. on Aug. 8, Suisun City Council declared a State of Emergency after malicious software infected and compromised IT systems at roughly 5:45 a.m. on Aug. 7. This declaration, pursuant to Government Code 8630, allows the City to quickly access emergency support services and to recoup costs incurred as a result of the cybersecurity incident. 

The cybersecurity incident hit critical public safety operations, including 911 routing, police and fire dispatch, records and City services. To contain the threat and preserve evidence for a federal investigation, the City shut down its entire IT network. The City swiftly activated its Emergency Operations Center and is working alongside federal, state and regional agencies, including the FBI, Department of Homeland Security and California Office of Emergency Services to maintain emergency services, investigate the incident and restore systems.

There is no imminent threat to the public. All public safety services remain active. Suisun City dispatchers are continuing to take calls through the Solano County dispatch center, and Suisun City PD and Fire continue to respond to calls for service. Online City services and internal operations remain temporarily unavailable. The cybersecurity incident is currently under investigation. 

See meeting agenda for more information: Suisun.com/Government/City-Council/Agendas.

The City of Suisun City is currently experiencing a cybersecurity incident that has impacted services at City Hall and public safety departments. Suisun City dispatchers are taking calls for service through the Solano County dispatch center. Suisun City police officers and firefighters will continue responding to calls for service. Many online systems and internal operations are temporarily unavailable as we work with cybersecurity experts to investigate and restore full functionality. We will provide an update in the next 24 hours.

Our normal online and account-based payment services remain available. Customers can currently make payments online, by cash or check, mail or in person at the City Hall Finance Counter.

Customers will not be disadvantaged because of the system outage. Any applicable billing or late-fee adjustments will be communicated once systems are restored.

If you recently made a payment, please do not make a duplicate payment. We are working to reconcile payment information and will update customer accounts as systems become available.

Online account access and some customer account services may be temporarily unavailable while we restore our systems.

Some account changes may be delayed until our systems are fully restored. Please contact Customer Service at 707-421-7320 for assistance.

New service connection requests may be temporarily delayed while our systems are unavailable. Please contact Customer Service at 707-421-7320.

Disconnect requests may also be affected by the outage. Please contact Customer Service at 707-421-7320 for assistance.

Access to some account information may be temporarily limited. We will provide available information when it can be safely verified. Please understand that requests may take longer than usual during the outage.

We take the protection of customer information seriously. Our teams are working with cybersecurity professionals to investigate the incident, protect our systems and restore services safely. We will notify customers if there is information they need to know regarding their accounts.

Yes. Recreation, Parks & Marina (RPM) services remain available. At this time, we do not anticipate significant impacts to day-to-day public services.

Yes. Online registration remains available and the public may continue to register for programs and activities as usual through the online registration system or at the Joseph Nelson Community Center.

Yes. Parks and facilities remain open, and scheduled recreation programs, activities and events are continuing unless otherwise communicated by the City. If a specific program or facility is affected, registered participants will be notified when possible.

Marina operations are continuing as usual. Payments can still be made in person at the Harbormaster’s Office and slip inquiries can continue to be made through Dockwa at www.dockwa.com.

Yes. The City’s online permit portal remains available and is not dependent on access to the City’s internal network. The public may continue to submit permit applications and access permit-related services online through the Tyler Citizen Self Service portal. Access the portal here: Tyler Citizen Self Service.

Online permit payments may continue to be submitted through the Tyler Citizen Self Service portal. The City is confirming that payment information is transmitting normally to Finance during the outage. If any payment-processing issue is identified, the City will provide additional guidance. Access the portal here: Tyler Citizen Self Service.

Yes. Public Records Act (PRA) requests may continue to be submitted through the City’s online public records request portal. This service is hosted separately from the City’s internal network and remains available. Submit a request through the Public Records Request Portal.

Yes. Public Works maintenance requests may continue to be submitted by email to PWM@suisun.com.

Yes. The City’s online recruitment system remains available and applicants may continue to view and apply for current job opportunities online.

Yes. Recruitment activities will continue, although some processes or communications may experience temporary delays. Applicants will be contacted directly if there are any changes affecting a scheduled recruitment process.

Yes. Claims may still be submitted to the City. If you need assistance obtaining or submitting a claim form, please contact the City Clerk at clerk@suisun.com.

The City continues to manage claims. Some administrative processing may experience temporary delays. If you have questions regarding an existing claim, please contact the assigned Carl Warren claims examiner.

Emergency: 911

Police Dispatch (Non-Emergency): 707-421-7373

Fire Department (Non-Emergency Business): 707-421-7205

Water Utility Customer Service: 707-421-7320

Public Works Maintenance: PWM@suisun.com

For updates regarding City services, please continue to monitor official City communications.

At this time, we are experiencing temporary delays until systems are up and running again, which could be within the next few days. 

No. If you are currently a participant that utilizes housing assistance payments for rent, your payment should not be disrupted.

There could be temporary delays related to the processing of building permits and/or planning entitlements. Please contact the planning or building department for more information on a specific project.

Code enforcement may experience temporary delays, however, we will continue to patrol the city for violations.