December 7, 2019

Water Meter Replacement Project Update – September 26

The route map of future work, basic project information and FAQs have all been updated below.

Professional Meters, Inc. (PMI) is the contractor performing the work. The installer will have identification that shows he/she is a representative of PMI, the City, or SSWA. You are not required to be present during the upgrade if your meter is outside and accessible.

The work will require a brief water service interruption while the meter is being upgraded, which should be no longer than 30 minutes.


Day of Installation

  • On the day of installation, the installer will visit your meter box and exchange your current water meter for a new AMI meter. The installation takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes. When the work is complete, the installer will leave a door hanger which explains the procedure that took place, communicates any further action(s) needed by the customer if the meter was unable to be exchanged and provides instructions for flushing the water line prior to use.
  • Pre and post installation photographs will be taken.
  • Installers will arrive in a vehicle that has the PMI logo on it.
  • Installers will be wearing a bright yellow t-shirt that has the PMI logo on it.
  • Installers will be wearing a PMI Identification Badge with photo.

Resources

If you have specific questions about the installation project, call PMI at 1-866-965-0657.

If you have concerns or complaints about why the work is being done, call SSWA at 707-455-4045.


Project Background

The City’s Water Meter Upgrade Project is a step toward a more modernized water metering system that will help our community better manage our water resources. The upgrades will include exchanging the current water meters for new meters with Advanced Metering Infrastructure (AMI). AMI uses a low-powered communication device that’s added to your new water meter to transmit hourly water usage information over a secure network approximately four times per day.

Once the work begins, SSWA will provide notification 24-48 hours in advance of the contractor performing the work in your neighborhood. A door hanger will be placed at the front door to let you know specific information regarding the state date and time of the water service interruption.


Benefits

This new technology will help SSWA identify high water usage and potential leaks. These new meters will also allow SSWA to implement an automated meter reading process that will provide better customer service, greater data accuracy, and reduced operational costs. Every water customer will receive a new meter at no cost.