August 13, 2022

Suisun City Launches New Survey Tool to Better Understand Community Concerns

Suisun City, CA – March 16, 2022

Suisun City has launched a new public survey tool to better understand local priorities and concerns on a wide range of city services and the local quality of life. The tool will enable the City to more holistically understand local neighborhood issues and enhance their responsiveness to community priorities.

The launch of the new community survey is in partnership with Zencity, a global technology company redefining community engagement to enhance the responsiveness of local governments. Zencity works with hundreds of municipalities across the U.S. including Chicago, Phoenix, Seattle, and San Diego on issues ranging from public safety to American Rescue Plan Act implementation.

Surveys in English, Spanish, and Tagalog have begun to appear to Suisun City residents through the use of digital ads in various locations such as news websites, social media platforms, blogs, and apps. Based on responses, the survey will measure resident satisfaction regarding local services and quality of life in the city, while also identifying key concerns residents want the city to address.

“We are always striving to get input from residents and incorporate it into our decision making process. This partnership with Zencity will be a great step toward really understanding the needs and concerns of our residents to make the best decisions for the future of our city,” said Mayor Lori Wilson.

“We have used surveys before but Zencity has a much broader, more representative reach into our communities by putting the survey on the apps that people use most”, added City Manager Greg Folsom.

Survey Methodology
Zencity’s community survey incorporates voices from every corner of the community. To do so, Zencity sets response targets based on U.S. Census data about the city. Zencity ensures the security and privacy of its data and survey respondents. Survey responses are anonymous, unless a respondent chooses to share their email address for follow-up purposes, in which case their survey responses are kept confidential. Zencity does not collect a respondent’s name, address, or any other personally-identifying information. Zencity’s weighting accounts for the responses of every single person who answered a question. The responses give a proportional voice to all demographics (e.g., by age, sex, race, education level, and income level) based on the makeup of that area.